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#Download microsoft office for mac runtime error how to
#Download microsoft office for mac runtime error Offline
#Download microsoft office for mac runtime error download

Open IE and click on Tools in the Command Bar then click on ‘Work Offline’ to untick it – hyperlinks should now open in your default web browser.are working offline) – even though your default browser is online and you can open the website fine if you copy and paste the URL link into your browser… Therefore, if Internet Explorer is set to Work Offline, the hyperlink can’t be opened (as Windows still thinks you have no internet access i.e. However, this isn’t the case – it is likely that the Windows file type of ‘URL’ is still associated with IE. If you use Chrome or Firefox etc as your default web browser (and hyperlinks normally open directly in that browser) you might think that IE settings are irrelevant.

#Download microsoft office for mac runtime error Offline

The cause is an odd one – regardless of whether or not you ever use it, if Internet Explorer 10 (or earlier) is set to Work Offline then hyperlinks fail to open and the error message is displayed e.g.

#Download microsoft office for mac runtime error how to

I came across this issue on older versions of Internet Explorer whilst testing how to work offline in Chrome. \Office\11.0\Common\Internet for Office 2003 3. \Office\12.0\Common\Internet for Office 2007 \Office\14.0\Common\Internet for Office 2010 \Office\15.0\Common\Internet for Office 2013

In Registry Editor, browse to one of the following subkeys (create the key if it does not exist):.Click Start, type regedit in the search box, then click on the regedit.exe program to open it.Microsoft have a help page about this issue – it’s for a slightly different error message but the causes and the registry fix are the same.

#Download microsoft office for mac runtime error download

The ‘Cannot download the information you requested’ error message may appear in certain circumstances if Internet Explorer is not your default web browser. A known issue with Office document hyperlinks

Now click OK, then close IE and restart the computer – hopefully that problem should now be fixed.Ģ.

Open IE and click on Tools / Internet Options / Advanced then scroll down to the Security settings and untick the box for ‘Do not save encrypted pages to disk’ as shown below:.

In this scenario, some hyperlinks may work ok (because the website has not set a ‘Pragma: no-cache’ header or they are http) while others will not work. If the webpage specifically asks IE not to do this and IE is set to not save encrypted pages to disk, the download will fail and you’ll see the error message. However, in order for the hyperlink to download the webpage, it does have to be saved to IE’s cache. It is possible that the webpage has set a ‘Pragma: no-cache’ header behind the scenes – this asks IE not to save the webpage to IE’s cache. If the hyperlink is to an encrypted (secure) webpage There are several possible causes, each with their own solution. the hyperlink is invalid – copy and paste it into a web browser to see if it opens the webpage directly. Note: similar error messages may be caused by other issues e.g. Hyperlinks are often included in Excel spreadsheets, Word documents and Outlook emails – in some cases the error message may appear when you click the hyperlink, instead of it opening the website in your default web browser. The ‘Cannot download the information you requested’ error message may appear when you try to open a hyperlink (website link) from within a Microsoft Office program.